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Productivity, Operations and Performance Management

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Business Operations System Optimization

The constant and rapid changes that occur in the internal and external environment of the business (eg personnel, technology, operations, etc.) create the need for continuous improvement.

The risk for the company that does not systematically improve its Operating System is to become uncompetitive since it will reach a point where it will operate with increased costs, it will show slowness, it will produce lower quality results affecting the level of satisfaction of its internal and external customers. The result will be a decrease in profitability, its declining image endangering its future.

Who is it aimed at

Managerial, supervisory and responsible staff of business departments and other organizations as well as all staff since they are involved in the execution of processes.

Examples: Administration, Finance, Marketing, Purchases, Sales, Public Relations, Human Resources, Operations, Internal Control, Production, Logistics & Warehouse, IT, Quality Management, Project Management, etc.

Sectors of activity: Retail and wholesale trade, services, production, construction and manufacturing.

Subjects and objectives to be developed

  • How will the processing speed be adjusted? You will identify the tasks and time points where there is a lack of coordination, low response to requests, they are in the wrong order of priority, tasks that due to changes no longer need to be performed or reduced, and points where dead times or bottlenecks are created.​​


  • How to reduce costs or increase performance. You will be able to make a better estimate of time, equipment, technology means and other expenses and identify the points where the necessary changes can be made that increase performance, a better relationship of the result in relation to the use of resources.


  • How will the results increase? You will be able to develop the business organization and better focus the available resources increasing the overall results. You will be able to monitor the evolution of the results more promptly and you will correct deviations more immediately.
  • How to increase the quality of the results. ​You will be able to make a better assessment of the requirements of customers, partners and management and identify the critical and important points of improvement of the satisfaction of the requirements.


  • Why a systemic approach is required. Each task, process and function is related and interacts with another. The people who perform them develop their ability to perceive these interactions and adjust accordingly the behavior, actions and way of cooperation between the rest of the parties involved.


  • How it helps the culture of the company. The staff develops a better understanding of the business that professionally seeks to develop its strategy. He is more engaged and more actively involved in helping to make the new service experience a success.


  • Ability to change. Continuously develops the ability to recognize necessary changes and respond to continuous adaptation and improvement.


Characteristics of the program

Adaptability

Flexible with the possibility of the design and implementation being adapted according to the needs, data and goals of the business / organization of the trainees.

It is applied within the premises of the company or in an approved room or in an online area approved by the Human Resources Development Authority.

Groups are organized, the duration is determined and meetings are planned depending on the possibility of the company's schedule.

Interactive

The instructor presents it in a way that helps the trainees feel comfortable, enjoyable and gets their interest.

Questions are asked, discussion is held to exchange knowledge, opinions, ideas and experiences. Thus, the trainees are able to participate more actively and creatively, thus understanding the program better.

The role of the trainer turns into a facilitator, coordinator and coach.

Practical

The program has a workshop nature and a large part of the time is dedicated to apply group and individual exercises related to the business environment and their roles: questionnaires, scenarios, simulation, problem solving, risk management, idea workshops, decision making, etc.

The learning experience is enhanced, which is maintained over time, thus increasing the ability and performance at the individual and group level of the trainees.

Contemporary

Modern methods of training and distance learning of adults working in a business environment are used.

Leverage current application technologies, including artificial intelligence, developed in the digital age to transform the learning process and develop the learning potential and experience.

Presentations are stylish with attractive photos and slides that attract and retain attention.

Program implementation methodology

The aim is to ensure that the training programs are efficient, effective and aligned with the objectives of the trainees and the business / organization.

We follow a systematic instructional design framework used to guide the process of creating vocational training programs that supports Program Analysis, Design, Development, Implementation and Evaluation.

We focus on structuring the creation of learning experiences by promoting group learning to achieve geometric efficiency.

The company can understand through the program how to facilitate and strengthen the application of the program in its daily operation, to identify and evaluate the improvements that have occurred over time after the implementation of the program.

Analysis

We identify and analyze the improvement needs of the business and the trainees who will participate in the program.

Design

We design the educational approach of the group.

Development

We develop the content of the program

Implementation

We implement the program with the methodology, means and techniques specified.

Evaluation

We evaluate the achievement of learning objectives and program performance.


HRDA Subsidies

The implementation of the single-business subsidized programs can be done inside the business premises or in an approved room or in an online space approved by the Human Resources Development Authority of Cyprus.

The cost of the training can be covered up to 100% by the grant of the HRDA, depending on the level of the grant and the number of people participating in the program.

We support businesses with the approval and grant payment procedures from the HRDA through the ERMIS platform.

Benefits for the business

It develops knowledge, skills, behavioral attitudes and mindsets

It enhances human resource resilience and continuous improvement, adaptation

It enhances people's satisfaction, commitment and dedication to achieve goals

Aligns HR with vision, mission and strategy

It revitalizes and strengthens individuals' optimism for a better future

Increases results and performance at individual and team level

More effective management of business risks is achieved

It better prepares the business / organization for the upcoming challenges

It enhances prospects, opportunities and competitiveness


Reengineering sets a radical new principle: that work design should be based not on hierarchical management and work specialization, but on end-to-end processes and customer value creation.

Michael Martin Hammer • Founder of the Business Process Reengineering Management course, MIT University.

Expression of interest

Please contact us directly for more information on the program you are interested in and how you can apply it to your business exclusively for your own employees.​

Just fill in the details below and we will contact you shortly.

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