Resolution
Identifying business needs (problems, opportunities)
- Defining the business environment.
- Operating system analysis - processes and technology.
Design
Road map
- Detailed description of objectives and requirements for solution providers.
- Presentations and conception of the technical solution and requirements.
- Provider selection, change planning and infrastructure preparation for adoption of the solutions.
- Project schedule and deliverables planning.
- Stakeholders involved and roles.
Development
Development of the solutions by the involved providers and internal teams of the business.
Implementation
Implementation of the new overall operating system.
- Implementation of the new process system.
- Internal installation of technologies.
- Functional test.
- Final configurations and data migration.
- User training.
- Final user acceptance.
- Defining needs.
Support
Support from all involved providers and internal support teams.
- Address issues that users and administrators may encounter.
- Maintaining the uninterrupted operation and performance of the system.