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Manual of Organization and Operation of Business DepartmentOperation Manual icon


Guide the execution of tasks ensuring consistent reliable results!

​The organizational structure of operating departments for a business that wishes to grow and grow is vital.

The development of an operation manual in a company, regardless of the sector in which it operates, aims to organize or reorganize the administrative function of a department or departments of the company.

In the case of reorganization, processes are streamlined, updated and adapted to the new data of the business environment.

The Operations Manual documents the department's operating system. Directs human resources to effectively and efficiently perform their tasks at the process level in a reliable manner to ensure consistency / quality.

*The manual is harmonized with the General Data Protection Regulation and other relevant regulations ensuring the necessary compliance.

Manual Table of Contents

Organizational structure

Hierarchy, Jobs, Accountability, Responsibilities, Powers, Collaboration, Reporting.

Policies

Purpose, Objectives, Policies of the Department.

Emergency Response Plan.

Processes

Processes involved and Processes performed (steps, documents, forms, checklists, files).

Resources

Available resources (technology, equipment, tools, other means).

Benefits for the business

  • Training: Reduces the learning curve for new employees.
  • Knowledge Retention: Captures the know-how of an expert. staff. When someone leaves and 'takes everything with them'.
  • Standardization: Ensures consistent processes.
  • Technology: Ensures a better design of a Management System software.
  • Responsibility: Clearly defines roles and responsibilities.
  • Communication and Collaboration: Creates appropriate communication flows for mutual information and collaboration to complete the project.
  • Scalability: Facilitates business growth. It also facilitates the development/expansion of operation of each department.
  • Central Information: Stores critical details in one accessible location.
  • Time: Saves a lot of time.
  • Quality of work: Reduces conflicts, avoids troublesome and costly problems. Thus, satisfaction, smooth operation and quality assurance are increased and resources are saved.

Methodology we follow

Analysis​

Planning

Development​

Implementation​

Support

Analysis and Evaluation of the Existing SituationPlanningDevelopment​Implementation​Support

Current Situation Analysis and Assessment

Defining the business environment. Identification of business needs (problems, opportunities).

  • Organizational Structure – Hierarchy, Job Positions, Accountability, Responsibilities, Powers, Collaboration, Reporting.
  • Policies - Purpose, Objectives, Policies of the Department.
  • Processes involved and Processes performed (steps, documents, forms, checklists, files).
  • Available resources (technology, equipment, tools, other means).

Gathering information through personal and online interviews, observation of the work environment and group laboratory meetings.

Design

Presentation of the results of the previous phase and finalization of the Management for the entire development framework.

  • Organizational Structure – Hierarchy, Job Positions, Accountability, Responsibilities, Powers, Collaboration, Reporting.
  • Policies - Purpose, Objectives, Policies of the Department.
  • Evaluation of upcoming changes.
  • Final requirements of the Administration.

Development

Development of all elements of the content of the manual.

  • Reengineering the operating system - steps, forms, documents, checklists, files).
  • Harmonization with the respective technology.
  • Implementation test.
  • Finalization and acceptance by the Administration.

Implementation

Implementation of the new Operation Manual in daily operation.

  • Education of those involved.
  • Application commit.

Support

Support Manual management.

  • Addressing issues that users may experience.
  • Periodic review and evaluation of results.
  • Update according to resulting changes.

How may we help you

  • To hold meetings for thorough handling of strategic questions concerning your business.
  • To apply the Operation and Technology Upgrade Methodology to your business.
  • Take advantage of the YEEB's Digital Upgrade Plan to finance the digital costs of your business.
  • To take advantage of Human Resources Development Authority grant schemes to support the entire project of upgrading the operation and technology of your business.

Organize your business and ensure its smooth operation and development!

HRDA Subsidies​

The implementation of the single-business subsidized programs can be done inside the business premises or in an approved room or in an online space approved by the Human Resources Development Authority.

The cost of the training can be covered up to 100% by the grant of the AND, depending on the level of the grant and the number of people participating in the program.

We support businesses with the approval and grant payment procedures from the Human Resources Development Authority through the ERMIS platform.

The Partners PS team has applied the methodology to a significant number of business projects.​

Thanks for the trust!


Embrace the change, endure the chaos and emerge transformed!

Inspiration from business transformation gurus
5.500
Training Hours Experience
850
Seminars - Workshops Facilitation
100
Business Plans
35
Ministry of Commerce Digital Transformation Proposal Submissions
99,5%
Ministry of Commerce & HRDA Approvals

Expression of interest

Please contact us directly for more information on the program you are interested in and how you can apply it to your business exclusively for your own employees.​

Just fill in the details below and we will contact you shortly.​

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