To ensure the company's future viability in the contemporary business landscape, it is imperative to devise a well-structured strategy and execute it effectively to achieve goals and foster continuous development.
Research from Harvard indicates that a mere 8% of CEOs excel in both strategic planning and execution.
A significant factor contributing to this low percentage is the inadequate support provided by team leaders to managers.
Directors frequently find themselves overwhelmed with tasks and deeply entrenched in daily operational issues and emergent challenges.
This scenario has multifaceted negative repercussions:
- Diminished outcomes and performance across all functions.
- A decline in the customer service experience.
- Reduced staff satisfaction, risking the emergence of relational and collaborative issues and the underutilization of potential.
- Managers face the risk of burnout, impacting both their strategic planning and execution abilities, as well as their health.
- Missed opportunities for improvement and development, such as the adoption of new methods, technologies, and changes in task execution.
- Decreased profitability.
- The business remains perennially exposed to numerous risks.
The primary roles of Managers and Team Leaders include:
- Bridging communication between management and staff.
- Assisting staff in completing their work on time and in accordance with established procedures.
- Supporting staff in resolving daily problems related to interpersonal relationships and psychological issues.
- Ensuring staff adherence to company policies and regulations, and company compliance with relevant legislation and regulations, such as labor laws and the General Data Protection Regulation.
- Fostering an appropriate corporate culture characterized by a good working environment, cooperation, and professionalism.
- Assisting management in formulating strategies and planning continuous improvements.
For Managers and Leaders to effectively address these challenges and gain trust and respect, appropriate training is essential, followed by an effective method from the management.
Developing team leaders who can follow and successfully implement the strategy represents a significant investment opportunity for any business.
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